FAQ
Useful answers before you arrive.
Practical answers about accommodation, activities, winter conditions and getting ready for Ivalo.
01How do I book accommodation?+
Accommodation availability and bookings are handled through Booking.com. If you need help finding the right cabin or room, send an accommodation enquiry through our Contact page.
02How do I book an activity?+
Choose an experience on this website and continue to the connected Moder booking flow for live availability, price and payment.
03Can northern lights be guaranteed?+
No. Aurora visibility depends on natural activity, cloud cover and local conditions.
04What should I wear in winter?+
Check the information for your chosen activity. It explains what equipment is provided and what you should bring.
05How do cancellations work?+
The applicable cancellation terms are shown in the booking service and confirmation for the accommodation or activity you purchase.
06How can I ask for help before arrival?+
Use the Contact page or the contact details shown on the website. For accommodation questions, the dedicated enquiry form is the fastest route.